May 26, 2018

FAQ – Frequently Asked Questions

If you have questions about Neuron wireless IoT-sensors that you don’t find an answer to, feel free to send us an email and we’ll try to get back to you ASAP.

Frequently Asked Questions

Communication between the sensor and gateway takes place using our own tailored protocol and will make no sense to unauthorised parties. Communication between the gateway and cloud solution is AES certified. Our GSM gateway operates independently of other networks and thus does not represent a potential point of entry to your system for hackers and other undesirable elements. Of course, it is also important to handle usernames and passwords in a sound manner to ensure that they do not go astray.
Yes. If you want to forward data to another top-level system, you can also do this using our API.
You can contact us to set up an agreement for a test or lease period. You will then have the opportunity to test the equipment and solution for an agreed period of time. We will set up the solution with usernames and passwords so that you have access and can easily get started once the equipment arrives in the mail. Alternatively, we can also offer an on-site walkthrough and advice in certain instances.
Our sensors are made for use in rough surroundings and environments. Some of our sensors are IP67, others can be treated with lacquer to increase moisture tolerance. It is also possible to adapt the housing pursuant to agreement. Furthermore, we have a gateway that is approved by DNV-GL for maritime use.
We are constantly developing new sensors based on the Neuron platform. The ones closest to release are a laser distance measurer, a leak sensor (water on floor) and a vibration sensor. We also have a “digitalizator” (aka signal transmitter). This is an instrument that lets you connect to an existing measurement point, or a sensor of another type, and make it smart, thus making the measurement point available in Neuron. Feel free to contact us with requests or proposals for new sensors.
Yes. With our solution, it is actually possible to achieve a 15-year battery life by measuring every 2 seconds. Of course, in order to achieve such a battery life, the conditions must be ideal. This lifetime will be reduced if the sensors are placed in a particularly cold or hot environment, but even in a freezer the batteries will last for six to eight years. The secret is that we have fine-tuned the electronics and communication protocol to be extremely energy efficient.
Yes, we can. We, El-Watch, developed Neuron from scratch. As a company, we live and breathe technology and development, but this is naturally also a question of price, volume and reusability. Contact us and we’ll have a look.
Yes, but similar to the previous question, this is a question of volume and price.
Neurons collect and relay information from their surroundings, which is exactly what our sensors do.
Yes. You can connect our digitiser to analogue equipment, which will make measurements from older and other sensors wireless.
No problem. You can do this with two clicks in Neuron Dashboard.